- Job ID: R69777-EN
- Posted: July 31, 2024
- JP-1
- Full Time
- QVC–
JP85252
Shift Team Leader, Shift Team Leader, Call Center, Customer Services
ポジションの概要
- Order EntryおよびCustomer Service全体の管理業務。
- 電話応対におけるKPI管理
- コールデータ、顧客対応音声、対応記録など質的/量的データをベースとした客観的な分析と対策の立案
- 電話応対における上席対応
- 課員(SV、オペレーター)の育成
- 新サービスなど会社の戦略的な取り組みのオペレーション構築
- 部門内外のInitiativeの推進
応募資格
- People Management3年以上
- 現状を、数値的に客観性を持って捉え、指標や課題に対して芯を捉えたActionを構築/実行できる方。
- 複雑さや曖昧さのある問題や質問に対して、既成概念にとらわれず、必要であれば敬意をもって異議を唱えるなどし、建設的に解決に取り組める方
- 常に主体的かつ協働的であり、他の手本となり育成目標となれる方
- Projectのリードの経験がある方
選考プロセス
書類選考 → オンライン面接(5回程度)
待 遇
- 雇用形態:正社員(試用期間6ヶ月、期間中の勤務条件変更無し)
- 給与:経験・能力・前給などを考慮の上、当社規定により決定
- その他:インセンティブボーナス(業績に応じて年1回(3月)支給)、昇給(業績に応じて年1回支給、部署により時期が違う)、時間外手当、当社規定により、通勤手当支給あり
- ハイブリッド勤務 (オフィス勤務・在宅勤務を組み合わせた働き方)
- 諸制度:育児休暇制度、介護休暇制度
- 福利厚生:雇用保険、労災保険、健康保険、厚生年金保険、確定拠出年金制度、定期健康診断、慶弔見舞金、ケアファミリープログラム、社員割引制度
- 厚生活動/施設:社内認定クラブ制度(規定により活動費一部助成あり)、社員カフェテリア、仮眠室完備、リラクゼーションルーム、コーヒー無料サービス
- 教育研修:新入社員研修、階層別研修、部門別研修制度、選抜型研修、選択型研修、eラーニング、ビジネス英語習得支援制度
- 残業は自分の裁量次第
勤務地
- 海浜幕張本社 (幕張Officeおよび在宅)]
- JR京葉線 東京駅より、海浜幕張駅下車(快速で29分)
- 海浜幕張駅南口 徒歩3分
勤務時間
- シフト制
- 8:00~26:00のうち8時間
勤務地
- 海浜幕張本社および在宅
※JR京葉線 東京駅より、海浜幕張駅下車(快速で29分) 海浜幕張駅南口 徒歩3分
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お客様のニーズに合ったショッピング体験。
無限の可能性。
第3のショッピングを信じて。
QRG(Qurated Retail Group)は小売業界の六つのリーディング・ブランド QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® を擁するグループ企業です。私たちは、常に人と人とのつながりを生み出すお買い物体験 をお届けしたいと考えています。私たちは学び続ける多様なチームとして、優れた審美眼を持つ何百万名ものお客さまに、ショッピングとエンターテインメントの融合を通じて、商品、体験、対話をお届けし、QRGのコミュニティを皆さんと共に築きたいと思っています。刺激や変化の多い現代において、私たちは企業文化や従業員の体験をとても大切にしています。
入社後は、当社のいずれかのブランドに所属いただくか、複数のブランドと連携して業務を進めていただきます。Diversity, Equity & Inclusion(DE&I:多様性を公正に受け入れる)に取り組む24,000名以上ものグローバルなチーム(アメリカ、イギリス、ドイツ、日本、ポーランド、中国)の一員として、日々自分らしさを発揮しながら、楽しく元気に仕事に取り組んでいただけます。また、皆さんお一人おひとりが組織に変化をもたらす力を持っています。日々その瞬間を豊かにするために、未来を受け入れ、成長を促進し、皆さんの力を生かしてみませんか。QRGは皆さんと共にさらに一歩先へ(Our Path Forward)進んでいきたいと思っています。
QRG(Qurate Retail Group)のDiversity, Equity & Inclusion(DE&I:多様性を公正に受け入れる)への取り組みは私たちの行動指針 に深く根ざしており、私たちは成長を促進し、共感を持って行動し、未来を受け入れ、正しいことを行うことで、チームメンバーの誰もが活躍できる職場を目指しています。関連するあらゆる法やルールを遵守しながら、チームメンバーや候補者の皆さんにとって平等な形で採用活動を行うことをお約束します。平等な機会の提供を大切にする企業として、QRGはバリアフリーな採用プロセスを導入しています。ご応募いただくにあたって、個別の調整やサポートをご希望の方は、CareersQI@qvc.com. までご連絡ください。QVC UKはDisability Confident Employer(障がい者雇用に積極的な事業主)として、Guaranteed Interview Scheme(面接保証制度) も導入しています。イギリスを拠点とする職責への応募で、この制度の利用をご希望の方は、応募用紙にその旨ご記載をお願いします。 私たちのチームの一員になりませんか。
DISCOVER THE POSSIBILITIES
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Innovation. Excitement. Opportunity. It’s all in a day’s work.
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
A Passion for Design
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Inspired Design for Life Well Lived
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Sourced From Nature. Quality In Every Stitch. Since 1976.
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Love Your Home More
Qurate Retail Group is a family of seven leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
新たな可能性の発見
QRG(Qurated Retail Group)は小売業界の六つのリーディング・ブランド QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® を擁するグループ企業です。私たちは、常に人と人とのつながりを生み出すお買い物体験 をお届けしたいと考えています。私たちは学び続ける多様なチームとして、優れた審美眼を持つ何百万名ものお客さまに、ショッピングとエンターテインメントの融合を通じて、商品、体験、対話をお届けし、QRGのコミュニティを皆さんと共に築きたいと思っています。刺激や変化の多い現代において、私たちは企業文化や従業員の体験をとても大切にしています。
入社後は、当社のいずれかのブランドに所属いただくか、複数のブランドと連携して業務を進めていただきます。Diversity, Equity & Inclusion(DE&I:多様性を公正に受け入れる)に取り組む24,000名以上ものグローバルなチーム(アメリカ、イギリス、ドイツ、日本、ポーランド、中国)の一員として、日々自分らしさを発揮しながら、楽しく元気に仕事に取り組んでいただけます。また、皆さんお一人おひとりが組織に変化をもたらす力を持っています。日々その瞬間を豊かにするために、未来を受け入れ、成長を促進し、皆さんの力を生かしてみませんか。QRGは皆さんと共にさらに一歩先へ(Our Path Forward)進んでいきたいと思っています。
QRG(Qurate Retail Group)のDiversity, Equity & Inclusion(DE&I:多様性を公正に受け入れる)への取り組みは私たちの行動指針 に深く根ざしており、私たちは成長を促進し、共感を持って行動し、未来を受け入れ、正しいことを行うことで、チームメンバーの誰もが活躍できる職場を目指しています。関連するあらゆる法やルールを遵守しながら、チームメンバーや候補者の皆さんにとって平等な形で採用活動を行うことをお約束します。平等な機会の提供を大切にする企業として、QRGはバリアフリーな採用プロセスを導入しています。ご応募いただくにあたって、個別の調整やサポートをご希望の方は、CareersQI@qvc.com. までご連絡ください。QVC UKはDisability Confident Employer(障がい者雇用に積極的な事業主)として、Guaranteed Interview Scheme(面接保証制度) も導入しています。イギリスを拠点とする職責への応募で、この制度の利用をご希望の方は、応募用紙にその旨ご記載をお願いします。 私たちのチームの一員になりませんか。
Curated Experiences. Infinite Possibilities.
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
DISCOVER THE POSSIBILITIES
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
DISCOVER THE POSSIBILITIES
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.