The Data Protection Officer (“DPO”) for QVC is Jeffrey God, who can be reached by email at DPOUK@qvc.com and by mail at QVC, Attention: Jeffrey God, 1200 Wilson Drive, West Chester, Pennsylvania 19380. Privacy queries for QVC China and within the United States may be directed to email@example.com, and by regular mail at QVC, Attention: Privacy, 1200 Wilson Drive, West Chester, Pennsylvania 19380, USA..
Information We Collect
When you visit our website, our web server will temporarily record certain information from the device you use to access our website, the domain name or IP address of the requesting computer, the access date, the file request of the client (file name and URL), the HTTP response code and the website from which you are visiting us, the number of bytes transferred during the connection and, if applicable, other technical information that we use and statistically evaluate for the technical implementation of the website’s use (such as delivery of the content, guaranteeing the website’s functionality and security, protection against cyberattacks and other abuses).
It is necessary to store and process the information referred to above for the duration of your session in order to deliver our website content to your computer. We also store some of this information in the log files of our servers. We will not combine this information with your IP address or other personal data relating to you except as disclosed below.
This processing will take place for the technical implementation of the website’s use and to otherwise protect our legitimate interest in making our website as user-friendly and safe as possible. We may also use the data described above to adapt our website’s according to your interests and make it as user-friendly, safe and attractive as possible.
Cookies, Analysis and Tracking
Types of Cookies
On our website we employ the following types of cookies:
- Essential Cookies
- Analytics Cookies
These cookies are a mixture of first party cookies, which we set ourselves, and third-party cookies, which are set by other websites. The different cookie types are described in detail below.
All cookies are one of two variants:
- Session Cookies: Also called transient cookies, are cookies that are temporarily stored in your browser for the duration of a browser session, and they typically will store information in the form of a session identification and no further information personally identifying you. Session Cookies are marked with “Session” in the tables with cookies below.
- Persistent Cookies: Also called permanent or stored cookies, are cookies that are stored on your hard drive until they expire (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information, such as web surfing behaviour or user preferences for a specific web site. The expiration of Persistent Cookies is mentioned in the tables below
- Session Management – To ensure that your session is routed to the correct system for the duration of your visit.
Legal basis for the use of Essential Cookies on our websites is either the performance of a contract with you – including steps at your request prior to entering into such contract – (Art. 6 (1) 1 (b) GDPR) or our legitimate interest (Art. 6 (1) 1 (f)) GDPR). It is our legitimate interest to provide you with a well-functioning website, including basic functions and ensure its security.
We use a number of cookies which are strictly necessary to allow you to access our websites, to move between pages and to receive services which you have requested. The types of data collected are:
- session identifier
- IP address, and information generated from anonymized IP address that includes
- a computer host name
- geographic location
- time of visit
- webpage URL
- referring website
- security tokens (for authentication and information submission, like RFP forms)
The following are the Essential Cookies which we use:
|Name of Cookie||Why we use it||Expiration|
|Symphony Talent LLC (SmashFly)||JSESSIONID||This cookie is used to maintain an anonymous user session by the server.||Session|
|min||This cookie is used to detect whether the Emerson chat window is minimized or maximized||Session|
|cookie_notice_accepted||We use this cookie to store users’ choice on cookies and prevent the banner being shown again to users having provided their consent.||1 month|
|csrftoken||We use this cookie to cross-site forgery protection||1 year|
|sessionid||We use this cookie in order to store the session id on the browser so that when a candidate refreshes, their current conversation in the chat persists||Session|
Legal basis for the use of Analytics & Personalisation Cookies on our websites is your consent (Art. 6 (1) 1 (a) GDPR) and, where possible, and only with reference to first party cookies, our legitimate interest (Art. 6 (1) 1 (f)) GDPR. It is our legitimate interest to monitor traffic on our website and process personal data in order to improve our website functionalities.
We use Analytics & Personalisation cookies to allow us to:
- Understand usage and effectiveness of our website.
- Remember your preferences.
- Understand your preferences regarding our products and services which we use to personalise/tailor your interactions with our website.
This allows us to provide a high-quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use functionality cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
The following are the functionality cookies which we use:
|Name of Cookie||Why we use it||Expiration|
|Google Inc.||_gat_gtag_XXXXXXXXXXX||We use this cookie to throttle too many requests from being issued within a short time||1 minute|
|_ga||This cookie is used to distinguishes unique users by assigning a randomly generated number as a client identifier.||2 years|
|_gid||We use this cookie to store session ID and to group the entire session’s activity together for each user.||1 day|
The types of data used include online identifiers, including cookie identifiers, IP addresses and device identifiers, imprecise location data (based on your IP address) or precise location data (if you have set your system to allow transmission of geolocation information), and client identifiers.
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser add-on. Opt-out cookies prevent the future collection of your data when you visit this website. In order to prevent the collection by Universal Analytics across different devices, you must perform the opt-out on all systems used.
In addition, you can prevent or restrict the storage of cookies on your hard disk by setting your browser not to accept cookies or to request your permission before setting cookies. Once cookies have been set, you can delete them at any time. Please refer to your browser’s operating instructions to find out how this works.
Transfer of personal data
Data Subjects Rights
As a data subject, you have several rights including: the right to access; right to rectify; the right to object; the right to restrict the processing; the right to be erased (or “right to be forgotten”); right to portability. In case we are processing your personal data based on our legitimate interest you have the right to object to this processing. If You would like to exercise your rights, please contact the DPO at the contact details specified above or follow the instructions below if you are a user from one of these countries:
- Italy: https://www.qvc.it/generic-pages/footer/diritti-e-privacy/privacy.html#dirittifondamentali
- Germany: https://www.qvc.de/content/datenschutz/datenschutz-center.html
- UK: https://www.qvcuk.com/content/legal-information/privacy-statement.html?cm_sp=PRIVACY-_-LEARN_MORE-_-RIGHTS_AND_REQUESTS#datarights
If you have privacy queries for QVC China and within the United States may be directed to firstname.lastname@example.org, and by regular mail at QVC, Attention: Privacy, 1200 Wilson Drive, West Chester, Pennsylvania 19380, USA