Shift Team Leader, Shift Team Leader, Call Center, Customer Services
JP, Chiba, Chiba
- Job ID: R69777-EN
- Pubblicato: July 31, 2024
- JP-1
- Full Time
- QVC–
JP85252
Shift Team Leader, Shift Team Leader, Call Center, Customer Services
ポジションの概要
- Order EntryおよびCustomer Service全体の管理業務。
- 電話応対におけるKPI管理
- コールデータ、顧客対応音声、対応記録など質的/量的データをベースとした客観的な分析と対策の立案
- 電話応対における上席対応
- 課員（SV、オペレーター）の育成
- 新サービスなど会社の戦略的な取り組みのオペレーション構築
- 部門内外のInitiativeの推進
応募資格
- People Management3年以上
- 現状を、数値的に客観性を持って捉え、指標や課題に対して芯を捉えたActionを構築/実行できる方。
- 複雑さや曖昧さのある問題や質問に対して、既成概念にとらわれず、必要であれば敬意をもって異議を唱えるなどし、建設的に解決に取り組める方
- 常に主体的かつ協働的であり、他の手本となり育成目標となれる方
- Projectのリードの経験がある方
選考プロセス
書類選考 → オンライン面接（5回程度）
待 遇
- 雇用形態：正社員（試用期間6ヶ月、期間中の勤務条件変更無し）
- 給与：経験・能力・前給などを考慮の上、当社規定により決定
- その他：インセンティブボーナス（業績に応じて年1回（3月）支給）、昇給（業績に応じて年1回支給、部署により時期が違う）、時間外手当、当社規定により、通勤手当支給あり
- ハイブリッド勤務 (オフィス勤務・在宅勤務を組み合わせた働き方)
- 諸制度：育児休暇制度、介護休暇制度
- 福利厚生：雇用保険、労災保険、健康保険、厚生年金保険、確定拠出年金制度、定期健康診断、慶弔見舞金、ケアファミリープログラム、社員割引制度
- 厚生活動/施設：社内認定クラブ制度（規定により活動費一部助成あり）、社員カフェテリア、仮眠室完備、リラクゼーションルーム、コーヒー無料サービス
- 教育研修：新入社員研修、階層別研修、部門別研修制度、選抜型研修、選択型研修、eラーニング、ビジネス英語習得支援制度
- 残業は自分の裁量次第
勤務地
- 海浜幕張本社 (幕張Officeおよび在宅)]
- JR京葉線 東京駅より、海浜幕張駅下車（快速で29分）
- 海浜幕張駅南口 徒歩3分
勤務時間
- シフト制
- 8:00~26:00のうち8時間
勤務地
- 海浜幕張本社および在宅
※JR京葉線 東京駅より、海浜幕張駅下車（快速で29分） 海浜幕張駅南口 徒歩3分
Condividi con il tuo Network
Grandi esperienze. Infinite possibilità
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
DISCOVER THE POSSIBILITIES
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
DISCOVER THE POSSIBILITIES
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
Curated Experiences. Infinite Possibilities
Qurate Retail Group is a family of seven leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
SCOPRI LE OPPORTUNITÀ
Qurate Retail Group è un gruppo di sei marchi leader nel settore della vendita al dettaglio – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – tutti dedicati a fornire un modo più personalizzato di fare acquisti. Siamo un team ispirato e diversificato che lavora per unire lo shopping e l’intrattenimento e per curare prodotti, esperienze, conversazioni e comunità per milioni di clienti molto esigenti. È un mondo divertente e frenetico, e ciò che ci distingue è la nostra cultura e la nostra esperienza di talento.
Quando entrerete a far parte di Qurate Retail Group, lavorerete per uno o per molti dei nostri marchi ed entrerete a far parte di un team globale (Stati Uniti, Regno Unito, Germania, Giappone, Italia, Polonia e Cina), impegnato nella diversity, equity e inclusion, dove potrete essere autentici, portare divertimento ed energia nella vostra giornata lavorativa e lasciare il segno. Unisciti a noi mentre abbracciamo il futuro, guidiamo il progresso e lavoriamo insieme per arricchire i momenti quotidiani della vita: è la nostra strada per il futuro!
Per Qurate Retail Group, la nostra attenzione alla diversity, equity e inclusion è profondamente radicata nei nostri principi che ci invitano a Guidare il Progresso, Agire con Empatia, Essere Coraggiosi, Abbracciare il Futuro e Fare la Cosa Giusta, in modo che tutti possano crescere. Ci impegniamo a garantire un ambiente di lavoro che offra pari opportunità di impiego a tutti i team member e ai candidati e sia conforme a tutte le leggi e le normative vigenti. In quanto datore di lavoro con pari opportunità, Qurate Retail Group si impegna a garantire un processo di assunzione senza barriere. Se avete bisogno supporto, contattateci all’indirizzo CareersQI@qvc.com per ricevere assistenza. QVC UK è un datore di lavoro “Disability Confident” e gestisce un programma di colloqui garantiti. Per tutti i ruoli con sede nel Regno Unito, se desiderate essere presi in considerazione nell’ambito di questo programma, siete pregati di indicarlo nel modulo di candidatura.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
DISCOVER THE POSSIBILITIES
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
Curated Experiences. Infinite Possibilities.
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles – if you’d like to be considered under this scheme, please indicate this on the application form.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
Delivering Exceptional Customer Experiences
Qurate Retail Group is a family of seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
Shopping That Surprises and Delights
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
Innovation. Excitement. Opportunity. It’s all in a day’s work.
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
A Passion for Design
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
Inspired Design for Life Well Lived
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
Sourced From Nature. Quality In Every Stitch. Since 1976.
Qurate Retail Group is a family of six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here
Love Your Home More
Qurate Retail Group is a family of seven leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.
When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (U.S., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
Accessibility Assistance | Privacy Statement | Cookie Policy | QRG participates in the E-Verify program, learn more here